We are committed to a safe, transparent and reliable delivery service for all our customers, in the UK and internationally. Below are the details of our delivery process, charges, order tracking and your rights as a customer.
Delivery coverage
We deliver to the United Kingdom and a wide range of international destinations. Deliveries are managed by DHL.
Shipping charges
- Flat-rate shipping charges apply by delivery country and are shown at checkout before you confirm your order.
- Prices are shown excluding VAT; UK VAT is added at checkout for deliveries within the United Kingdom.
- Additional charges may apply to large, bulky or dangerous-goods consignments. If this applies to your order we will contact you before dispatch to confirm the final cost.
Payment
Card payments are processed securely by Revolut. We do not store card details on our servers. See our Privacy Policy.
Order processing
Orders are typically processed within 3–14 working days after payment confirmation; lead times are shown on each product page. Processing may take longer during public holidays.
Order tracking
You receive an email when your order is dispatched, and you can check its status at any time with Track your order or in your account portal.
Failed delivery attempts
If nobody is available to receive the parcel, DHL will normally leave a card with instructions for rescheduling or collection. If a parcel is returned to us because it was not collected or the address was incorrect, additional shipping fees may apply to resend it.
Returns and cancellations
If you receive a faulty, damaged or incorrect item, contact us immediately by email and we will arrange a return or exchange. A restocking fee of 20% applies to returns of standard stocked items that are not faulty. Do not return any item before receiving confirmation from our support team.
Refunds
- Refunds are processed within 14 days of receiving the returned goods, to the original payment method.
- For cancellations, the original delivery charge (standard rate) is also refunded.
- For faulty or incorrect items we cover the cost of return postage (proof of postage may be required).
Questions
Email or call us using the details alongside — we answer within one working day.